1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.
• Return request must be initiated within 7 days of delivery.
• Only regular-priced items are eligible for return. Custom orders or bulk-discounted items are non-returnable.

2. Non-Returnable Items

Due to the hygienic and disposable nature of our products, we cannot accept returns on:

• Opened aluminum food containers, foil papers, butter paper, cups, or plates.
• Items damaged after delivery due to mishandling, storage issues, or improper use.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

• To initiate a return, please contact us at [your email/phone] with your order number and reason for return.
• Once your request is approved, we will provide you with return instructions.
• The customer is responsible for return shipping costs, unless the product delivered was damaged or incorrect.

4. Refunds

• Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund.
• If approved, a refund will be processed within 7–10 business days back to your original payment method.
• Shipping charges (if any) are non-refundable.

5. Exchanges

We replace items only if they are defective or damaged at the time of delivery. If you need an exchange for the same item, please contact us within 48 hours of delivery.

6. Contact Us

For questions regarding returns or refunds, reach out to us at:
📧 info@chandjienterprises.com
📞 +91 9997774345